Refund and Return Policy for Khwahish Creation

Effective Date: 1st April 2024

Thank you for shopping with Khwahish Creation. We strive to ensure that you are delighted with your purchase. However, if you are not completely satisfied, our Refund and Return Policy will guide you through the process.

 

1. Return Eligibility

Customers may return products within 15 days of receiving the order. To be eligible for a return, the product must:

  • Be in its original condition, unused, unwashed, and undamaged.
  • Include all original tags and packaging.

Items that do not meet these criteria may not qualify for a refund.

 

2. Return Process

To initiate a return, please contact us via:

Provide your order number, details of the product you wish to return, and the reason for the return. Once your return request is approved, we will provide you with the return shipping instructions.

The cost of return shipping will be the responsibility of the customer, unless the product was received damaged or incorrect.

 

3. Refund Process

Refunds will be processed within 3 business days after receiving and inspecting the returned package. Refunds will be issued to the original payment method used during the purchase. Customers will be notified via email once the refund is processed.

 

4. Conditions for Refund

Products must meet the following conditions to be eligible for a refund:

  • The product is in good condition, as defined under Section 1.
  • The product has been returned within the specified return window.
 

5. Non-Refundable Items

Certain items may not be eligible for a refund, including:

  • Items marked as “Final Sale.”
  • Products that show signs of wear, damage, or alteration.
  • Customized or personalized products.
 

6. Damaged or Incorrect Products

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.

 

7. Contact Us

For any queries or assistance regarding refunds and returns, please contact us:

 

Thank you for choosing Khwahish Creation. Your satisfaction is our priority, and we are here to assist you with any concerns regarding your purchase.